Prima is a solution provider for machines, creating extraordinary value for deoestic and foreign customers with a global vision of talent, service, technology and scale in the market of press brake, shearing machine, laser cutting machine.
Advanced service concept:
Our service philosophy is provide users with “active detailed, fast, professional, standardized” service, allowing users to enjoy the “meticulous” service.
Perfect service network:
We always adhere to customer-centric guiding ideology on network construction, to ensure that users have a local servcie outlets. We will carry forward the pioneering spirit of the times, trying to shorten the service radius, around the network goes down, forward the idea of service, we will continue to promote the service network to the depth direction, make the servcie more convenient.
Quick service response:
We ask all service points must provide 24 hours fast service support, and ensure services resources: personnel, spare parts, tools,etc.
Once receipt of customer service needs, arrival at service locations within 24 hours; and service point must also ensure 24 hours service phone unlocked, after receiving the information service needs, inform the person in charge quickly, determine the service plan immediately, arrive at the destination at the first time, solve customers problems within 24 hours, to allow customers to really feel “we are here”.
Improving of product quality:
We are committed to working through the service, feedback to relevant departments, promote the improvement of product quality continuously, making customers more satisfied with our products.